Return Policy: We allow returns that are processed within 48 hours of receipt of the merchandise.
All items purchased must be returned in the same condition as they were received in.
Please contact us for a RMA number and the return shipping address. Note: in the subject write “Return Requested”. Return shipping and handling is the responsibility of the buyer. Items returned without a RMA number will not be processed.
We accept returns for any unused, sealed, unopened and untested products when returned in its original packaging.
• Used and damaged merchandise cannot be returned, as we cannot and will not sell returned/opened merchandise as new.
• As per store policy; there is a 20% restocking fee & 25% restocking fee on any electrical or items that take batteries which will be deducted from your refund amount that we give you after we receive the product in good condition.
Free shipping costs paid by Seller paid for as the Free shipping promotion will also be deducted from refund given to the buyer.
• Please contact us before returning the item. We kindly request the buyers to send the returns using a postal service that allows tracking of packages.
• The buyer is responsible for any return shipping. If any item is found to be used, opened or replaced / and or altered for any other item the buyer will be responsible for return shipping back to the buyer.
All returned items must be in good and re-sellable (New) condition with original, unopened packaging and instructions
Before making a return, the buyer must contact Us through email message system in order to obtain a return approval number RMA or the return will not be accepted.
Items defective upon receipt must be packaged in their retail packaging as if new and returned with a detailed description of the problem. We are unable to accept any items that have been used.
Return shipping fees are not refundable.
We reserve the right to decline any returns if the above guidelines are not followed. For Carrier claims of damage follow claims process below after obtaining RMA #.
We need at least 3 (three) pictures to FILE A CLAIM with the SHIPPING CARRIER;
#1. Photo(s) showing Damage to the Box/Shipping Crate
#2. Photo(s) showing the SHIPPING LABEL clearly identifying Names/Addresses
#3. Photo(s) showing the DAMAGED GOOD or PRODUCT
(These 3 Photos are required. If you do not provide them; you cannot file a claim; therefore you will not be compensated.)